• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

• All returns must be received within 3 months of original purchase date.
• All returns and exchanges must be in their original condition.
• Exchanges are subject to a new shipping and processing rate.
• Due to Health Canada Regulations we are unable to accept returns/refunds on bras, underwear and pillows.

The following items cannot be returned:

• Gift cards
• Order Processing Time
• Due to Health Canada Regulations we are unable to accept returns/refunds on bras, underwear and pillows.

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)
• Replace with the same item

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please send return with original packing slip to:

Mary Maxim

75 Scott Ave

PO Box 2001

Paris, Ontario, N3L 3G5

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed when we receive the return.

If you have any inquiries regarding return or refund, reach out to us at caninfo@marymaxim.com or calling 888-442-2266.